| Click here to see our new TV ad !! | thatphone.co.uk - 60 Green Lane, Nothwood, HA6 2XW. Tel- 020 8420 2131 |
| About Us thatphone.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at mail@thatphone.co.uk. | |
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
PLEASE BEAR IN MIND THAT THE PRICE THAT YOU PAY FOR A HADSET IS DEPENDENT ON THE PRICE PLAN CHOSEN. WHERE A PHONE IS PURCHASED AND THE PRICE PLAN IS CHANGED WITHIN 120 DAYS FOR A CHEAPER ONE, THATPHONE.CO.UK RESERVE THE RIGHT TO CHARGE THE DIFFERENCE TO THE CUSTOMER.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. | |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . | |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. | |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. | |
Guarantee We guarantee your satisfaction. All mobile phones come with a 14 day money back guarentee. To exercise this you must return the phone and any free accessories together with all of the original packaging to thatphone.co.uk, 60 Green Lane, Northwood, HA6 2XW. The phone must arrive with us within 14 days of the DATE OF CONNECTION (phones will usually be connected the day before they are shipped). Customers wishing to return a product are advised to call us free on 0800 0358866 for further advice. You will recieve a full refund within 14 days of the date of return. Your statutory rights are unaffected.
Any complaints should be submitted in writing to:
Complaints Department
thatphone.co.uk
60 Green Lane
Northwood
Middlesex
HA6 2XW
You will recieve and an aknowledgement of the complaint within 5 working days. | |
| Reaching Us If you need to reach us, please email us on mail@thatphone.co.uk, alternatively, you can call free on 0800 0358866 (lines open Monday - Friday 9:30am - 6pm and 10am-5pm on Saturdays) or fax us on 08715 227 330 or write to us at thatphone.co.uk,60 Green Lane Northwood, HA6 2XW. | |
Privacy Policy thatphone.co.uk is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:
your name ,address ,phone number ,email address ,credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If you have any questions email us at mail@thatphone.co.uk | |
| thatphone.co.uk - the best way to buy a phone online |
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